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Snapdeal免除卖方因锁定而延迟,取消的订单的罚款 | 出海Snapdeal电商岛群第13期

2020-04-14 21:55:35

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由于持续的封锁,电子商务公司所面临的后勤问题将交货时间从几天延长到了几周。 牢记这一点,面向注重价值的买家的电子商务市场– Snapdeal周四延长了交货时间,使卖家可以根据当地的经营状况来计划他们的订单履行情况。 Snapdeal发言人告诉Financial Express Online:“ Snapdeal延长了卖家出售他们收到的订单的时间表。” 该公司声称在其平台上拥有超过50万个独立卖家,该公司告诉他们,它不会对延迟或取消的订单收取取消费用或罚款。 否则,罚款取决于延误,取消订单等。

“目前的延期截止至3月31日,延至4月15日。发言人将进一步评估,以确保卖方不因其无法控制的原因承担任何罚款。他补充说,这样做是为了确保卖方可以“根据当地的操作条件以安全,灵活的方式计划他们的操作”。

尽管Snapdeal还优先考虑了基本商品的销售,包括个人和家庭卫生,安全产品等,但与AmazonFlipkart不同的是,Snapdeal继续接受总体上有2亿SKU的其他类别的订单。该公司在周三的一份声明中说:“我们还将继续接受其他订单,并告知其他买家,一旦解除限行限制,这些订单将被交付。”

Snapdeal的首席执行官Kunal Bahl早些时候在推特上发布了古尔格拉姆警察给予电子商务公司交付订单的喘息之声,尽管政府已豁免其在当前封锁下运作。巴尔说:“非常感谢执法机构与电子商务行业合作以确保向消费者无缝交付商品的速度,协作和同情心,”

 

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Snapdeal waives off penalty on sellers for delayed, cancelled orders amid lockdown

The logistical issues faced by e-commerce companies due to the ongoing lockdown have stretched their delivery schedules from few days to weeks. Keeping that in view, e-commerce marketplace for value-conscious buyers –Snapdeal on Thursday extended the delivery timelines for its sellers to plan their order fulfilment as per the local operating conditions. “Snapdeal has extended the timelines available to its sellers for shipping the orders received by them,” a Snapdeal spokesperson told Financial Express Online. The company, which claimed to have more than 5 lakh independent sellers on its platform, told them that it would not levy cancellation charges or penalties for delayed or cancelled orders. The penalty, otherwise, varies depending on delays, cancelling orders etc.

“Current extension conveyed is till 31st March and being extended to 15th April. Will further be assessed to ensure sellers bear no penalty for reasons beyond their control,” the spokesperson said. This was done to ensure that sellers can plan their operations “in a safe & flexible manner as per their local operating conditions,” he added.

While Snapdeal has also prioritized the sale of essential goods including personal and home hygiene, safety products etc. but unlike Amazon and Flipkart, it continues to accept orders for other categories having 20 crore SKUs overall. “We will continue to accept other orders too and are informing other buyers that these will be delivered once movement restrictions are lifted,” the company had said in a statement on Wednesday.

Snapdeal’s chief Kunal Bahl had earlier tweeted the respite given by the Gurugram police to e-commerce companies for delivering orders despite being exempted by the government to function under the current lockdown. “Really appreciate the speed, collaboration and compassion with which law enforcement authorities are working with the eCommerce industry to ensure seamless delivery of goods to consumers,” Bahl said.


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